Thank you for reading these Terms and Conditions
By placing any order you agree to be bound by these Terms and Conditions as set out below. We recommend you also read our Privacy Policy.
A condition of your access and use of this website is that you agree and comply with, in full, the following Terms and Conditions of use. You are authorised to use this website in accordance with these Terms and Conditions and JMP Stores Ltd reserves the right to restrict access or use by any person whom it considers does not comply with these Terms and Conditions.
Please be aware that JMP Stores Ltd may, from time to time, alter the information on this website, including these Terms and Conditions.
You must be over eighteen years of age to complete any transaction and, therefore, be bound by these Terms and Conditions.
Authorised Use, Security and Privacy
Your right to privacy is very important to us. We will never pass your information onto any third party who is not connected to our company, the product or delivery process. We conform to the 2018 GDPR requirements for privacy.
Who Are We
This website is operated by and on behalf of JMP Stores Ltd, a company incorporated in England and Wales under registration number 08366254. Office address: Unit 6 Crondon Hall, The Tye Margaretting, Ingatestone, CM4 9JU. All references to "we", "our" and "us" are references to JMP Stores Ltd.
UK Based
The information and services on our website are directed solely at those persons who access this site from the United Kingdom mainland. Our business and the services we offer are governed by the applicable laws of England and Wales. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this website, the services offered by or on behalf of us, any information relating to such services and our business in any respect with any laws of any other country which do not, in any event, affect or apply to the same.
Our Rights, Reproduction and Copyright
Copyright, trademarks, photographs, database rights and other intellectual property in the content of this website are the property of JMP Stores Ltd and or our licensors. You may reproduce any content of this website only if it is for your own personal use and it is for non-commerical purposes. Except as set out above, you may not modify, licence, create derivative works form or transfer, rent, lease or sell any content, software or information obtained from this website.
We reserve the right to modify or withdraw, any part of this website without prior notice and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree then you must immediately stop using the Website.
Links
To assist you in locating further information, we may include links to other websites. However, this does not imply that we approve or endorse the contents of that website or the material available from it and JMP Stores Ltd is not responsible for the content of such sites or their privacy policies.
Disclaimer
Although we endeavour to ensure the technical and factual accuracy of all content of this website, this cannot be guaranteed and some errors may occur. Our liabilities are excluded and/or limited as set out below.
Basis of Sale
To order goods you must follow the procedures set out in these conditions.
Details of procedures, products, prices, payment and delivery are set out on the website. The Buyer will be given clear instructions as to how to navigate the online order process. The Buyer will be asked to provide accurate personal details.
These terms combined with the pricing policy, order form and payment method instructions form the total agreement between us and you.
Our employees are not authorised to make any representations concerning the goods unless confirmed in writing. By completing your purchase you acknowledge that it does not rely on, and waives any claim for breach of, any such representations which are not so confirmed.
own risk and accordingly the Seller shall not be liable for any such advice or recommendation which is not so confirmed.
Any typographical, clerical or other error or omission on this website or in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the us shall be subject to correction without any liability. All advertised sizes and measurements are an approximation only. We will endeavour to make sure that sizes and measurements are as accurate as possible but no guarantees can be given. Colours can show differently on any website and images are a guide for this, variations may occur and not be limited to, colour, positioning, and any accessories displayed. These will be shown as options prior to final purchase and acceptance of any purchase/contract.
Price
All prices are in £GB Pounds Sterling and are inclusive of delivery costs to most of mainland UK and VAT (please see "Delivery" in these Terms for details on surcharges and exclusions). We reserve the right to change the advertised price of any goods at any time. The price payable will be the price displayed at the time when the order is completed and accepted.
Should a pricing error occur, we will inform the Buyer if the price for the Goods is higher than that stated on the order. The Buyer may then choose either to proceed or to cancel the order.
Buyers should note that for all off shore deliveries delivery will be made to the nearest shipping port. It is the Buyer's responsibility to arrange onward delivery at his or her own cost. Post codes to which a delivery charge will apply are as shown on the website.
Additionally, you should note that any additional delivery charges levied by our carrier will be passed to you whatever the destination.
Order Process
All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.
Your Personal Details may be disclosed to reputable third parties who will help process your order. Our policy requires all such third parties to treat your Personal Details as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
All accessories, including any items offered for free, must be selected at the time of ordering to be eligible for free delivery.
The Confirmation of Order Detail stage sets out the final details of your order. We will then send you an email with details of the products you have ordered. Please note that this email is not an order confirmation or order acceptance.
If requested, a sales invoice can be sent by email.
It is your responsibility to notify us of any access concerns at point of order.
All products are sold and supplied for self-assembly only, unless otherwise stated.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in the Terms and Conditions section below - Order Cancellation and Returns and Refunds.
Non-acceptance of an order may be a result of but not restricted to:
Out of stock
Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
You do not meet the eligibility to order criteria.
The contract will be concluded in English. The Terms and Conditions has been governed by and construed in accordance with the laws of England and only the English courts will decide any disputes.
You are obliged to follow the procedure set out in these terms and conditions when placing an order. By pressing "Proceed" on the order the Buyer consents to the terms and conditions. We are not obliged to accept any order. If your order is accepted we will confirm acceptance by electronic means ("Confirmation") to the email address provided. Please contact us if you do not receive Confirmation of order.
You shall be responsible to the for ensuring the accuracy of the terms of any order (including name, full delivery address, contact details and any applicable specification) submitted, and for giving the us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms and also for ensuring that all information provided by you is accurate.
You warrant that the credit or debit card used in connection with the transaction belongs to you and that there are sufficient funds or credit facilities to meet the cost of any Goods ordered. We reserve the right to obtain validation and verification of the authenticity of the credit or debit card before supplying the Goods.
We reserve the right to make any changes in the specification of the Goods which are required to conform with any applicable safety or other statutory requirements or, where the Goods are to be supplied to the Seller's specification, which do not materially affect their quality or performance.
All orders are subject to availability of the Goods. In the event that we are unable to supply the Product or any substitute product we will notify you as soon as possible and reimburse any payment made. Any special offers are subject to availability and subject to change. The offer can be withdrawn at anytime.
We will endeavour to provide the best customer service possible. Should anything go wrong the Seller will make every effort to resolve the issue. However, should the problem be incapable of resolution, the Buyer may prefer to amend or cancel the order. In that case the Buyer should email the Seller.
Order Cancellation
You have the legal right to cancel your order within 14 calendar days from the day after the receipt of the goods. You have no right to cancel, at any time, should the order include a personalised requirement ie. optional fixtures, adaptations or preferences. Where goods are delivered to a third party (eg a gift) you will only be able to exercise this right if you are able to return to us the goods you ordered. For details of how to exercise this right please see our Returns and Refunds sections.
If you wish to cancel your contract prior to your order being despatched or if your order has already been despatched, please follow the procedure set out in our Returns and Refunds sections.
You must confirm your wish to cancel the order in writing via email or telephone within 7 calendar days. The order will not be considered cancelled until notification in writing is received.
If you decide to cancel the order after the Goods have been dispatched and commenced their carriage (by whatever method), we may charge you for carriage of the goods. Buyers are advised to check the status of the order before requesting cancellation. Any charges will be communicated to you before we confirm cancellation.
If you have received the goods and then decide to cancel you must return the goods to us at your own cost and risk in all original packaging in an unused state.
Please note that orders placed on Saturdays, Sundays or on public holidays and orders placed after 1.00pm on normal working days will not be processed until the next working day.
Description of Product
We take all reasonable care in the preparation of the content of this website, in particular to ensure that details, descriptions and prices of products on our website are correct at time of publishing and all products have been fairly described. Although we aim to keep the website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the precise moment you place an order.
Orders will only be accepted if there are no material errors in the description of the goods or their price as advertised on this website. We have made every effort to display as accurately as possible the colours of our products that appear on the website. The actual colours you see will depend on your monitor; we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
Any typographical, clerical or other error or omission on this website or in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the us shall be subject to correction without any liability on the part of JMP Stores Ltd. All advertised sizes and measurements are an approximation only. We will endeavour to make sure that sizes and measurements are as accurate as possible but no guarantees can be given. Buildings may differ to images shown.
To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. The Seller shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
Materials
Some of the products may be made from wood or other natural materials and unlike steel or plastic or other man made materials are affected by its environment. Also each piece of timber will have grains and knots which will vary. These variations can absorb treatment and react to the atmosphere differently.
Some splitting of the timber may occur as it expands and contracts with changes in humidity and temperature, knots may also fall out, this is perfectly natural and does not affect the integrity of the product and does not class as damage or faulty unless it makes the building unfit for purpose.
Payment
Full payment will be taken from your card at the time you place your order, unless we state otherwise on the product page or in direct communication with you. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
You confirm that the credit or debit card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
All prices include VAT (where applicable) at the applicable current rates. For delivery charges refer to our section on Delivery
Payment will be made by credit or debit card and will be taken when the order is placed. This is to protect the Seller from card fraud.
Payment can be made in a number of ways whether online or over the telephone.
Delivery
The This website is only for delivery of products to customers in UK mainland. We may not be able to deliver to some offshore locations and there may be an additional delivery charge for some locations. We cannot usually deliver to BFPO.
Delivery to the Channel Islands, the Republic of Ireland, Northern Ireland, the Isle of Man, the Isle of Wight, BFPO (British Forces Post Office) addresses, and some areas in mainland Scotland, Wales and the South West will incur an extra delivery charge and, in some circumstances, be excluded altogether.
Some areas in mainland UK will incur an extra delivery charge. These destinations will be subject to a minimum 21 working day lead-time unless otherwise stated.
Any dates quoted for contact or delivery of the Goods are approximate only and the we shall not be liable for any delay in delivery of the Goods. Deliveries do not generally occur on Saturdays, Sundays or public holidays
Delivery charges and estimated timescales for delivery are shown against all products. We reserve the right to charge for delivery in the event that incorrect information is provided by the customer to us resulting in a re-delivery of your order or replacement parts.
Our delivery partners will endeavour to provide as much detail in advance of delivery, such as date and time.
Delivery is Kerb Side Only: Our drivers are very helpful and will always try to leave the product as conveniently positioned as possible. We leave it entirely at the driver's discretion whether or not it is suitable to drive onto your property.
It is Important that you should insert your mobile phone number in the telephone box when ordering. You will be given as accurate a delivery schedule as possible.
If you feel that delivery on a smaller vehicle would be more appropriate - please don't hesitate to contact us. We can always try arrange this where possible and frequently at no additional cost.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
Please make yourself available to be contacted prior to delivery. Should we or our chosen agent be unable to contact you the delivery of the order may be adversely affected. Some products can be left without you being present on the day of delivery either by prior arrangement with us or by you leaving a signed note for the delivery driver on the day of delivery.
Risk of loss and damage of product passes to you on the date the goods are delivered or on the date of first attempted delivery.
Delivery will be deemed to be completed once the Goods have arrived at the delivery address. Generally you will be required to sign for the Goods by way of proof of delivery unless agreed otherwise (i.e. goods left in a safe place). In certain circumstances arrangements can be made through email or written confirmation.
We are not liable for delivery delays or failures caused by factors outside of our control including "Acts of Nature", adverse weather conditions, road accidents, vehicle breakdown or personal illness.
Shortages / Damage
You should inspect the goods and notify us within 14 days after the day of receipt of any shortages or damage to the said goods.
Shortage or damage should be reported with detail in writing to ‘The Company' address, by email with photographs.
Upon approved claims within the period defined, we will forward the replacement parts usually within 5 to 10 working days, subject to stock level.
Guarantee claims made by you after the 14 day period, shall only be considered at our discretion.
We reserve the right to decline any replacement request should damage or miss-use of the product have occurred upon your property or during self-assembly.
We will not be liable for any costs incurred by the Buyer should they fail to inspect and satisfy themselves that the product is sound and complete prior to self-assembly.
Returns
You may return any delivered Goods within 14 days of delivery, in compliance with the Consumer Protection (Distance Selling) Regulations 2014 for any reason whatsoever (except for bespoke items). You must notify us in writing via email.
We will not accept returns or cancellations if the goods have been altered in any way.
The Buyer must keep any Goods he or she intends to return to the us in good condition. The Goods must be returned in the same condition as the condition in which they were delivered.
If Goods are delivered flat packed they must be returned in the same condition without any attempt being made to construct the goods. Care must be taken to ensure that Goods returned are packed well to avoid damage or loss in transit.
The cost for return cannot be accepted by us and you must use a reputable transport/logistics company to return the goods to us and notify us of the return date and expected date of arrival at our warehouse premises.
Goods returned which cannot be sold as new due to damage or wear and tear may be subject to a reduction in the refund given.
Refunds
We will process refunds within 30 days. If a refund has been requested once the product has left for delivery or has already been delivered, the 30 days commence from the time that the product has been returned to our premises. The goods will be inspected before any refund can be considered and processed. Any refund, partial or full, will be processed to the original payment method on your order.
Warranties and Liability
Subject to the conditions set out below the we warrant that the Goods will correspond with their specification at the time of delivery and will be free from defects in material (please see clause above ‘Materials'), and workmanship for a period of 12 months from the date of their initial use or 6 months from delivery, whichever is the first to expire.
The above warranty is given by the us subject to the following conditions:
We shall be under no liability in the event of any change to the specification of the Goods which are required to comply with any applicable safety or statutory requirement or otherwise or which do not materially affect the quality and fitness for purpose of the Goods.
We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow any instructions (whether oral or in writing), misuse or alteration or repair of the Goods without the our approval.
We shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment;
The above warranty does not extend to parts, materials or equipment not manufactured by the us, in respect of which you shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to the us.
Subject as expressly provided in these Conditions and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977 and/or the Unfair Terms in Consumer Contracts Regulations 1999), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
Where the Goods are sold under a consumer transaction the statutory rights of the Buyer are not affected by these Conditions.
If the Goods delivered are not the Goods ordered by you (including any substitute product) you shall be entitled to reject the Goods. Subject to this, any claim which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall (whether or not delivery is refused by the Buyer) be notified to the Seller within 7 days from the date of delivery (save in the case of shortages or other defects discoverable on inspection which must be notified immediately upon delivery and be noted on the consignment note) or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused, and you do not notify the us accordingly, you shall not be entitled to reject the Goods and the we shall have no liability for such defect or failure, and you shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract. Furthermore you will lose the right to reject the Goods if you take any step whatsoever to accept the Goods, thus no intention of returning the Goods to us.
Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet specification is notified to the us in accordance with these Conditions, we shall be entitled to replace the Goods (or the part in question) free of charge or, at our sole discretion, refund to you the price of the Goods (or a proportionate part of the price), but we shall have no further liability to the you.
Except in respect of death or personal injury caused by our negligence the we shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any consequential loss or damage (whether for loss of profit of otherwise), which arise out of or in connection with the supply of the Goods or their use or resale by the you, except as expressly provided in these Conditions.
We shall not be liable to you, or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Goods, if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Seller's reasonable control:
1. Act of God, explosion, flood, tempest, fire or accident;
2. war or threat of war, sabotage, insurrection, civil disturbance or requisition;
3. acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
4. import or export regulations or embargoes;
5. strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Seller or of a third party);
6. difficulties in obtaining raw materials, labour, fuel, parts or machinery;
7. power failure or breakdown in machinery.
We will not accept any responsibility for any third party costs incurred for late deliveries, failed deliveries or incomplete deliveries. It is your responsibility to check that the delivery is complete and in good order before arranging any third party contractors to assist in installation.
Installation of Product
For supply only orders, the customer should not arrange or commence any assembly service privately until they have received their product and have fully checked that their product is both complete and sound. We will not be liable for any economic losses or claims (including without limitation loss of revenues, data, profits, expenses, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses due to any fitters and contractors not being able to continue installation as a result of missing, damaged, non delivery or incomplete delivery of goods ordered.
Where we provide details about installers or where you use your own installer the contract is between you and the installer. We cannot accept any liability for claims arising from installation of products purchased from us, and in the event of any queries or problems arising from work carried out by the installers, customers must contact the installer concerned
An extended delivery time period of up to 10-20 working days will apply to our assembly service. In exceptional and unavoidable circumstances, these periods may be extended.
This service is currently offered to limited postcodes only - please consult the relevant product page on our website.
Customers will be contacted prior to the anticipated fitting date.
Installations are carried out weekdays only, typically between the hours of 09:00hrs and 17:00hrs. In unavoidable circumstances these times can be extended.
It is your responsibility to provide a concrete or paved base, being firm, square (diagonals) and level (by spirit level) - no less than the size of their chosen product. The buyer should also ensure 2 metres of unobstructed access all around the proposed site
No trees, branches or similar encroach upon the proposed site or working space
Provide clear external pedestrian access (not height or turn limited) to allow unimpeded passage of the product sections or components
The area should also be devoid of obstructions and not overly saturated with water. If the fitting team deem the ground is not suitable, the installation will be aborted.
Our fitting team requires unobstructed access for product delivery and entry to the fitting site. Any failed, abortive or return delivery charges shall be recovered from the Buyer if the base is deemed unsuitable for assembly or assembly is not possible due to access restrictions. We only recommend level, concrete bases, concrete slabs or treated/damp proof bearers for our Playhouses.
We will not bear any abortive costs arising from or due to a failed delivery / installation.
If the assembly team have to leave the site before completion for reasons beyond our control including the reasons stated above then the assembly charge will not be refundable.
If on arrival, the base does not fully comply with the above and installation is abandoned, you are still liable for the installation service fee. This fee will be retained by the us to cover the initial incurred labour costs. The product can be left on site and you will be given the option of either self-assembly or preparing an appropriate base upon which a return visit can be arranged subject to payment of an additional erection service fee.
You cannot cancel the order once the installation is complete.
If you decide to cancel the assembly on the day of assembly there will be a cost to the customer. The assembly charge will not be refundable.
If the assembly team have to leave the site before completion for reasons beyond our control including the reasons stated above then we will retain the cost of the installation and either simply deliver the building to the site at the time to enable the customer to assemble the order themselves or return the product(s) to base and charge an fee for carriage. If a second attempt at installation is required we reserve the right to make an additional charge.
We have no objection to any third party companies not contracted by us, working on the installation of your building.
The Seller cannot accept any responsibility for damage to yourself, or any property arising from the use of any third party or their consequent workmanship, howsoever caused.
It is advisable that you check the indemnity carried or offered by all third parties.
This statement does not affect your statutory rights.
Indemnity
Any disclaimers and exclusions of liability in these Terms & Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of the Seller or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal details.
We pledge that we will not release your Personal Information to any company for mailing or marketing purposes.
Links
From time to time the Seller provides links to external websites that may be of interest. The Seller accepts no responsibility for:
The privacy practices of such websites.
The contents of such websites including advertising, content, products, goods or other materials or services on or available from such websites or resources, or
The use to which others make of such websites or resources.
Nor for any damage, loss or offence caused or alleged to be caused by or in connection with the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Timber Treatment Guarantee
Our garden buildings are colour painted, to order, with a water based timber treatment for protection and finish. In order to receive the full 10 year guarantee, it is necessary that you treat the garden building with a high quality, timber preservative within 12 months of construction. This will protect the timber from weathering and will need to be repeated accordingly in relation to manufacturer's instructions.
This guarantee does not cover;
1. movement, warping or splitting of the timber over time;
2. damage caused by or as a result of misuse;
3. glazing material, joinery or roofing felt.
We shall not be liable to the you or be deemed to be in breach of the contract by reason of any delay in performing or any failure to perform, any of our obligations in relation to the goods, if the delay or failure was due to any cause beyond our reasonable control. This warranty is only valid in the UK.
Validity of Guarantee
The guarantee is invalid if:
1. The building has not been constructed on a firm, level base;
2. The building has not been constructed or installed as per the instructions;
3. The building has been customised or modified in any way;
4. The person claiming is not the original purchaser of the building;
5. The building has not been treated, at least, every 12 months.
6. The building has been touched by an external wall or in contact with a tree or a bush. As this would allow moisture to penetrate the building.
7. A damp proof membrane is not laid between the floor joists and the base;
8. Roofing felt is not properly maintained.
All of our products are sold for domestic use only
These terms and conditions do not affect your statutory rights.
General
If any part of these Terms and Conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity we shall have no liability to you unless you notify us in writing at our contact address of the problem within 14 days of the delivery of the goods in question.
You must observe and comply with all applicable regulations and legislation including obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
These Terms and Conditions do not affect your statutory rights.
Thank you for your time to read the above Terms and Conditions and wish you an enjoyable Internet Shopping Experience.
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